What a DIY claim risks getting wrong — and what we handle for you from first call to decision.
A correctly submitted Attendance Allowance claim through the Exportability Team typically takes 8 to 12 weeks to reach a decision. That's the wait if everything is right the first time. If a claim is incomplete, poorly evidenced, or doesn't clearly establish your Withdrawal Agreement residency, it can be refused — and resubmitting means going back to the start of that same 8-to-12-week queue, months after your first attempt.
This is the part people don't budget for: it isn't just a paperwork inconvenience. A refused claim that has to be resubmitted can mean losing half a year or more of backdated payments and waiting time you'll never get back.
Confirming your Withdrawal Agreement residency, health and care needs, and entitlement before anything is submitted.
Getting the residency and care-needs wording right the first time avoids unnecessary back-and-forth with the DWP.
Coordinating with your GP or medical contact so the right evidence is included from the outset, not requested later.
Your application is completed and submitted for you — no forms to navigate, no uncertainty about what goes where.
There's no simple phone line for the Exportability Team. We follow up as your disclosed representative.
If a claim is refused or under-awarded, we know the Mandatory Reconsideration process and the one-month window to act.
Preparing and submitting proof of your EU residency promptly if the DWP requests it, so the claim doesn't stall.
Consent is confirmed on a recorded call — no Letter of Authority, no power of attorney, nothing to print or post.
We work on a strict No Win, No Fee basis. There's no charge to check your eligibility, and nothing is payable at all unless your claim succeeds. The only real cost of doing this yourself isn't money — it's the time lost if it doesn't go right the first time.